Frequently Asked Questions - London, United Kingdom

Question 1

Why should a UK brand choose Medusa.js over Shopify?

Accepted Answer

UK brands on Shopify pay 0.5-2% transaction fees, are restricted to Shopify's checkout template, and face limitations on subscription models, B2B pricing, and loyalty programs. Medusa.js has no transaction fees, fully customisable checkout, and no restrictions on business logic. For UK brands doing £500K+ annually, the ROI of migrating to Medusa.js is typically clear within 12 months.

Question 2

How do you handle UK GDPR compliance for e-commerce?

Accepted Answer

We implement: explicit consent for marketing cookies (separate from functional cookies), GDPR-compliant email consent at checkout (opt-in, not pre-ticked), right to erasure workflows for customer data, data retention policies enforced at the database level, and privacy-first analytics (no third-party cookie tracking without consent).

Question 3

Can you handle post-Brexit VAT for UK-EU sales?

Accepted Answer

Yes. Post-Brexit, UK businesses selling to EU consumers must collect EU VAT above the €10,000 One-Stop-Shop threshold. We integrate with TaxJar, Avalara, or custom VAT calculation APIs to handle this correctly at checkout and generate correct VAT invoices for EU customers.

Question 4

Do you integrate with UK 3PL and logistics providers?

Accepted Answer

Yes — we've integrated with Royal Mail, DPD UK, Evri (formerly Hermes), Yodel, and major UK fulfilment providers including Mintsoft and Peoplevox. We also build custom ERP integrations with Sage 200, NetSuite, and Microsoft Business Central for UK merchants.

Question 5

How long does a Medusa.js build take for a UK e-commerce brand?

Accepted Answer

A standard UK Medusa.js storefront (product catalog, UK payment gateways, GDPR consent, Klaviyo integration) takes 10-14 weeks. Platforms with subscriptions, B2B features, or complex ERP integrations take 18-26 weeks.

Question 6

How do you ensure GDPR compliance in software you build for UK clients?

Accepted Answer

We start every project with a data architecture review that maps data flows, identifies processing purposes, and applies appropriate safeguards. This includes data minimisation, access controls, audit logging, and — where applicable — Data Protection Impact Assessments (DPIAs).

Question 7

Can you build software that works with the NHS or UK healthcare systems?

Accepted Answer

Yes. We have experience building software that integrates with NHS APIs and follows NHS Digital guidance. We're familiar with DCB0129 clinical risk management requirements for health software and can advise on compliance from discovery.

Question 8

What's your typical project cost for a London client?

Accepted Answer

Projects start from £25,000 for focused MVPs and range to £400,000+ for complex enterprise platforms. Ongoing retainers for dedicated teams start from £12,000/month. We provide fixed-price proposals after the discovery call.

Question 9

Do you have experience with UK fintech regulations?

Accepted Answer

We've built products in and around FCA-regulated environments, including payment tools, investment dashboards, and open banking integrations. We work with your compliance team or legal advisors to ensure the technical architecture supports your regulatory obligations.

Question 10

Can you take over a project that another agency started?

Accepted Answer

Yes — project rescues and handovers are something we do regularly. We begin with a code audit to assess quality, technical debt, and security issues before proposing a remediation and delivery plan.

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